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-   2004-2005 Focus N20 and S121 (https://saleenforums.soec.org/forumdisplay.php?f=75)
-   -   Front Fascia for 2004 N2O (https://saleenforums.soec.org/showthread.php?t=2930)

Hangtime 07-10-2007 06:23 PM

Front Fascia for 2004 N2O
 
I am in need of a front fascia for a 2004 Saleen Focus N2O. A block of ice fell of the back of a truck last winter and took out part of my front fascia. Ordered replacement from Saleen. After several months of waiting for parts, called Saleen. I was notified they could not get parts for my car and cancelled my order. They were "supposed" to call me. Now I have a 3 year old car that I can not get fixed. How can this happen? You would think they would support a 3 year old vehicle. Now I have to find a body kit that will blend with the Saleen kit, so I am not driving around with a car with a damaged front end. I am glad I didn't buy a Mustang if this is how they treat their customers...... All I can do is tell everyone I know about Saleen's business practices.

Jim D. 07-10-2007 09:41 PM

Hey, Hangtime...

Welcome to SOEC's forum.

No need to get too excited yet. I will help you get the info you need.

The warehouse is closed until Monday, so hopefully I'll be able to get someone to confirm inventory next week.

Please sit tight.

Jim

Hangtime 07-26-2007 07:01 PM

Still sitting tight. Despite good intentions - I do appreciate the effort to help me - Thanks Jim - still no resolution to my problem.

Jim D. 07-26-2007 11:31 PM

Quote:

Originally Posted by Hangtime
Still sitting tight. Despite good intentions - I do appreciate the effort to help me - Thanks Jim - still no resolution to my problem.

Andrej at the Store was to get back to you after the warehouse completed their inventory... he was just reminded, and should be getting in touch with you.

Jim D. 08-04-2007 04:32 PM

Hangtime,

I was at the Store this morning and they said your fascia was delivered to your house -- hopefully you'll be on the road in no time!

Hangtime 08-05-2007 11:30 AM

Jim-

Thanks for your help. I don't think I would have been able to make this happen without your help. Although I have not received the fascia, it is in route to me.

-Dan

Hangtime 08-06-2007 04:06 PM

Jim-

Thanks again, everything arrived today. Saleen should pay you a Customer Service Rep salary.

-Dan

Jim D. 08-06-2007 05:14 PM

Glad to be of help!

Jim D. 08-07-2007 10:59 PM

I should add that credit really goes to Spring Cook, who followed-up on your order at my request.

She's top-notch, and Saleen is lucky to have her in her dual role as aftermarket parts manager and assistant manager at The Saleen Store (949-725-3361).

Hangtime 04-14-2008 04:30 PM

The Nightmare Continues
 
I finally got some time off of work last week and took my car to the local Ford Dealer to have it painted and the fascia installed. Dealer preps and paints fascia and goes to put it on the car. Doesn't fit, my guess is that it is a 2005 fascia. Now I am out about a grand for parts, shipping and paint work, and I will still be driving around with a damaged front end.

Jim D. 04-21-2008 01:31 AM

Hangtime,

Sorry to hear of your continuing woes.

At the Knott's show today a few of us had a little discussion about some fitment issues on the body kits and got to talking with some ex-Saleen employees who may have some helpful insight on how to resolve the problem... we'll be researching this a bit, and hopefully will be able to help some of you Focus guys.

Jim D. 04-23-2008 02:41 AM

It has been recommended that Jorge on the Tech Line should be able to provide some expertise.

E-mail techline@saleen.com or call 949-597-4900 and punch through to the Tech Line -- ask for Jorge if you don't get him straight-off.

teamgsxr 05-10-2008 01:58 AM

This is Jorge Lopez. ex-techline from Saleen. Click on the link below for some help on body kit fit issues.
http://saleenforums.soec.org/showthread.php?t=2474


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